Futuride Help Center
Futuride is the official online store for high-quality electric bikes and scooters in the UK and EU. We provide top-performing products via a dropshipping model, connecting you directly with trusted suppliers.
No. Futuride is a dropshipping store and cannot provide repair services. Products come with a guidebook/manual, and we recommend using online resources such as YouTube tutorials for assembly, maintenance, or troubleshooting. By purchasing, you accept full responsibility for any future repairs.
Delivery typically takes 7–45 business days, depending on your location, the logistics provider, and any customs processing. Delays may occur due to unforeseen circumstances, and Futuride is not liable for shipping delays.
Yes. Buyers are responsible for all customs duties, import taxes, or local fees that may apply when importing products into the UK or EU.
Electric bikes and scooters must comply with local laws and regulations, including speed limits, road use, helmet requirements, and age restrictions. Futuride is not liable for fines, accidents, or legal consequences if products are used outside local legal limits.
Products damaged or defective on arrival must be reported within 7 days with photos and a description of the issue.
Futuride may coordinate with the supplier for partial refunds, exchanges, or warranty guidance.
Used, modified, or damaged products by the buyer are not eligible for return.
You are responsible for all future repairs and maintenance. We recommend consulting the user manual or online tutorials for repair guidance. Futuride does not provide post-purchase repair services.
Specifications vary per product. Typically, our electric bikes feature:
Voltage: 36V – 48V
Motor Power: 350W – 1500W (peak power depending on model)
Battery Capacity: 7.5Ah – 32Ah
Range: 25km – 100km per charge (varies by model, terrain, and rider weight)
Some models are foldable, while others are designed for mountain, urban, or fat tire use. Please check the individual product description before purchasing.
Maximum speeds vary depending on the model:
Standard e-bikes: up to 25–28 mph / 40–45 km/h
High-performance models: up to 31 mph / 50 km/h Riders must follow local speed regulations.
Yes. Our bikes and scooters are designed for adult riders, but we strongly recommend:
Wearing a helmet and protective gear
Starting in safe, open areas before riding in traffic
Reading the user manual carefully
Warranties, if applicable, are provided directly by the product manufacturer. Futuride does not issue or guarantee warranties, as we operate via dropshipping.
Yes. Once your order is shipped, you will receive a tracking number via email. Please note tracking information may take 24–48 hours to update.
Yes. Futuride reserves the right to update or modify our Terms, Policies, or FAQs at any time without prior notice. By purchasing, you accept that these policies may change.
By purchasing a product from Futuride, you assume full responsibility for safe use, maintenance, and repairs. We provide guidance through manuals and online tutorials, but ultimate responsibility rests with the rider.